Primary Responsibilities (~80% of the role)

• Make high quality outbound calls to newly eligible patients to explain Story Health programs and get patients enrolled
• Effectively connect with eligible patients to answer questions, address concerns and communicate key value props
• Receive referrals from providers and reach out to referred patients to enroll them in Story Health programs
• Update patient information in electronic medical records systems
• Schedule appointments for patients with Story Health providers
• Provide a superb customer experience to new patients

Additional Responsibilities (~20% of the role)

• Verify patient insurance information
• Obtain patient consent for treatment
• Coordinate appointment reminders
• Request and send medical records
• Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed
• Other duties as assigned

Key Qualifications

• 3+ years working in customer service or outbound call center environment in a healthcare setting
• Outstanding phone demeanor and interpersonal skills to interact with patients, caregivers, and healthcare providers
• Ability to handle conflict resolution and remain tolerant/flexible in all situations
• Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment
• Passion for implementing technology to improve healthcare and able to quickly learn and use new software and tools
• Proven adaptability in a high-volume position, ability to meet deadlines and metrics
• High-speed home internet access
• Quiet home office space, free of distractions
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Nice to Have

• Fluent in Spanish or another second language
• Prior experience managing or leading a team
• Clinical background and experience working directly with patients
• LPN/CMA or other licensed practitioner
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Compensation

• $19-25/hour based on experience and qualifications
• Medical/Dental/Vision benefits